mediatoto Platform Privacy Notice
This page describes what we collect when you use mediatoto and how we keep that data protected. We take your privacy seriously and comply with Indonesian data protection standards and international best practices for handling personal information across our sportsbook, live-dealer, slots, and esports offerings.
When you register an account on mediatoto, deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a wager on Liga 1, Piala Indonesia, or any other market, you share personal data with us. We use that data to operate your account, process payments, comply with legal requirements, and improve our platform. We never sell your information to third parties for marketing purposes.
Our commitment to your privacy remains unchanged whether you access mediatoto from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. This notice explains our practices in plain terms.
What Data We Collect on mediatoto
Information you provide directly
When you create an account on mediatoto, we ask for your full legal name, date of birth, email address, phone number, and residential address. During account verification, you upload a government-issued ID (national ID card, passport, or driver licence) and proof of address (utility bill or bank statement). We collect this information to verify your identity, prevent fraud, and comply with Know Your Customer (KYC) regulations.
When you deposit on mediatoto via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive transaction confirmations including the deposit amount, payment method, timestamp, and confirmation code. We store this data to reconcile your account balance, generate withdrawal receipts, and maintain audit trails for regulatory review.
Information we collect automatically
Our mediatoto servers log technical data whenever you access our platform: your IP address, device type, operating system, browser version, and the pages you visit. We record bet placements, game results, account logins, and logout times. This information helps us detect fraud, optimize performance, and troubleshoot technical issues. Our servers may be located outside your jurisdiction; data is encrypted in transit and at rest.
Payment processor data
When you deposit or withdraw on mediatoto, our payment partners—mobile banking networks, e-wallet providers, and bank networks—process your transaction. These partners receive your payment method details (e-wallet ID, bank account number) but not your full account history. We share only the minimum information necessary to complete your transaction. Each payment provider maintains their own privacy policies; we encourage you to review them.
How We Use Your Data and Your Rights on mediatoto
Our use of personal data
We use information collected on mediatoto for these purposes:
- Account creation, verification, and ongoing management
- Processing deposits and withdrawals through your chosen payment method
- Fraud detection and anti-money-laundering compliance
- Customer support and dispute resolution
- Platform improvement and technical optimization
- Legal and regulatory compliance (Indonesian gaming and financial authorities may request account data with a court order)
- Communications about account status, promotions, and service updates (you may opt out of marketing emails)
We do not use your mediatoto data for purposes unrelated to gaming, payment processing, or regulatory compliance. We do not sell your personal information to third parties for marketing or advertising.
Your rights regarding mediatoto data
You have the right to request access to the personal data we hold about you on mediatoto. Contact our support team with your account ID and we provide a detailed report of what we've collected and how it's been used. You can request correction of inaccurate data—for example, if your address on file is outdated. You can also request deletion of your account and associated data, though we may retain some information if required by law (for example, transaction records for tax or anti-fraud purposes).
Your data privacy on mediatoto is protected by encryption, limited access, and transparent policies we enforce consistently across our platform.
Data security on mediatoto
We encrypt all mediatoto data in transit using SSL/TLS protocols. Your password is hashed using industry-standard algorithms; even our staff cannot see your plaintext password. Personal identification documents and payment details are stored in segregated, encrypted databases with restricted access. Our servers undergo regular security audits by third-party firms, and we patch vulnerabilities promptly.
If we discover a data breach affecting mediatoto users, we notify affected individuals via email and phone within 48 hours. We cooperate with relevant authorities and provide details of remediation steps taken.
Third-party processors and data sharing
We share mediatoto data with the following categories of third parties only as necessary:
- Payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your transactions
- Cloud hosting providers that store our encrypted backups
- Compliance and fraud-detection vendors to verify identity and detect suspicious patterns
- Indonesian regulatory authorities if legally required to do so
All third-party processors sign data protection agreements requiring them to protect your information and use it only for specified purposes. We do not share mediatoto data for marketing, profiling, or analytics with external parties.
Data retention on mediatoto
We retain your mediatoto account data and transaction history for the duration of your account and for five years after closure or inactivity to comply with financial record-keeping requirements. Identity verification documents are retained for the same period. After five years, we delete or anonymise personal data unless legal obligations require longer retention.
Contact us about privacy
If you have questions about how we handle your data on mediatoto, wish to exercise your privacy rights, or suspect a data breach, contact our support team via in-app chat, email, or phone. We respond to privacy requests within 14 calendar days. Our mediatoto team operates in English and Indonesian and provides support across all regions where we operate.
We remain committed to protecting your privacy while operating mediatoto fairly and transparently. This notice reflects our current practices; we may update it if our data collection or use changes. Any material changes will be communicated via email to your registered mediatoto account.